Privacy Policy - PlayLexoca | Mobile Game Development Studio

Introduction

Welcome to PlayLexoca, a cutting-edge mobile game development studio dedicated to creating innovative mobile games that captivate players worldwide. As pioneers in immersive gaming and mobile game development, we at PlayLexoca are committed to fostering trust with our global audience, including mobile gamers, business partners, aspiring developers, and gaming enthusiasts. This Privacy Policy explains how PlayLexoca collects, uses, shares, and protects your personal information when you interact with our website (playlexoca.com), mobile applications, and related services.

Our approach to privacy is rooted in transparency, security, and respect for your rights. Whether you're exploring our mobile game portfolio, inquiring about game development services, or applying for careers in our game studio, we prioritize safeguarding your data. This policy applies to all users accessing our platforms from anywhere in the world, with particular attention to regulations like the General Data Protection Regulation (GDPR) for EU residents and the California Consumer Privacy Act (CCPA) for California users. By using our services, you consent to the practices described herein, but we always provide options to manage your preferences.

PlayLexoca's mission to deliver compelling narratives and innovative gameplay extends to our digital interactions—we treat your data with the same care as we do our game worlds. If you have questions about this website privacy policy, please contact us at contact@playlexoca.com or +31 10 223 68 47. This policy was last updated on [Current Date].

Data We Collect

To provide exceptional immersive gaming experiences and support our game studio operations, PlayLexoca collects certain personal and non-personal data. We only gather what is necessary to enhance your interaction with our mobile games and services, always in line with our mobile game data policy.

Personal Data: This includes information that can identify you directly, such as:

Contact Details: Name, email address, phone number, and postal address when you submit inquiries via our contact forms, sign up for newsletters, or apply for careers. For example, if you're interested in our game development services or job opportunities at our Rotterdam-based studio, we collect this to respond effectively.
Account Information: If you create an account in one of our mobile games or on our website, we may collect usernames, passwords (hashed for security), and profile details to personalize your experience in our innovative mobile games.
Payment Information: For in-app purchases or partnerships, we process billing details through secure third-party providers, but we do not store full credit card numbers ourselves.

Non-Personal Data: This is anonymized information that helps us improve our services without identifying individuals:

Usage Data: We track website interactions, such as pages visited, time spent, and referral sources, using tools like Google Analytics. This helps us refine our mobile game portfolio showcases and innovation lab content.
Device and Technical Information: IP address, browser type, device ID, operating system, and mobile-specific data like screen resolution. This ensures our games run smoothly on various devices, supporting our commitment to performant immersive gaming.
Cookies and Tracking Technologies: We use cookies for functionality, analytics, and personalization. See our Cookie Policy for details.

We collect this data through various methods: directly from you via forms and accounts; automatically via cookies and analytics; and from third parties like social media when you link accounts. In our mobile games, we may collect gameplay data (e.g., progress, achievements) to enhance user-centric design. Rest assured, we never collect sensitive information like health data without explicit consent, and all collection aligns with user data rights principles.

For children under 13, we do not knowingly collect data without verifiable parental consent, in compliance with COPPA. Our practices support a safe environment for all users engaging with PlayLexoca's innovative mobile games.

How We Use Your Data

PlayLexoca uses the collected data responsibly to deliver high-quality mobile game development and foster meaningful connections. Our usage is guided by principles of necessity, proportionality, and transparency, ensuring your information fuels positive experiences in our game studio ecosystem.

Enhancing Services and Personalization: We analyze usage and device data to optimize our website and mobile games. For instance, this helps us tailor recommendations in our mobile game portfolio, making it easier for you to discover immersive gaming titles that match your preferences. In our games, gameplay data improves mechanics, balancing challenges and narratives for better engagement.

Communication and Support: Contact details enable us to respond to inquiries about game development services, provide player support, or process career applications. If you've reached out about partnering with our Rotterdam studio, we'll use your email to share relevant updates on innovative mobile games.

Marketing and Newsletters: With your consent, we send promotional content about new releases, industry insights from our innovation lab, or career opportunities. You can opt out anytime, respecting your user data rights.

Analytics and Improvement: Non-personal data informs business decisions, like refining our website's performance or testing new features in upcoming mobile games. This data-driven approach ensures PlayLexoca remains a leader in immersive gaming.

Legal and Security Purposes: We may use data to comply with laws, prevent fraud, or protect our users and assets. For example, IP logs help detect unusual activity in our game studio's online platforms.

All processing occurs with a lawful basis—consent, contract necessity, legitimate interests, or legal obligations. We retain data only as long as needed: contact info for 3 years post-interaction, analytics data anonymized after 26 months. PlayLexoca's passion for innovative mobile games extends to ethical data stewardship, always prioritizing your privacy.

Data Sharing & Disclosure

PlayLexoca does not sell your personal data. We share information only when necessary to provide our services, with trusted partners who adhere to strict privacy standards. This aligns with our mobile game data policy and commitment to user data rights.

Service Providers: We engage third parties for hosting (e.g., AWS), analytics (e.g., Google Analytics), and payment processing (e.g., Stripe). These providers are contractually bound to use data solely for specified purposes and not for their own marketing. For our mobile games, we may share aggregated gameplay stats with platform providers like Apple App Store or Google Play to facilitate distribution.

Business Partners: In co-development projects, we might share limited contact details with collaborators, but only with your consent. This supports our game development services while protecting your information.

Legal Requirements: We disclose data if required by law, such as responding to court orders or protecting rights/safety. In mergers or acquisitions, data may transfer to the new entity under equivalent privacy protections.

Affiliates and International Transfers: As a Netherlands-based game studio, data may transfer within the EU/EEA without issues. For global users, transfers to the US (e.g., for cloud services) use Standard Contractual Clauses to ensure GDPR-level protection. We never share with entities in high-risk jurisdictions without safeguards.

No data is shared for advertising without opt-in consent. All partners must comply with applicable laws, and we audit their practices regularly. If you're concerned about PlayLexoca privacy in our immersive gaming ecosystem, our transparency ensures you stay informed.

Your Rights

Empowering you with control over your data is central to PlayLexoca's philosophy. As a leader in mobile game development, we respect your user data rights under global regulations, allowing you to manage your information effectively.

Access: Request a copy of your personal data we hold. We'll provide it in a structured format within one month.

Rectification: Correct inaccurate or incomplete data. If you've updated your contact info for career applications, let us know to amend our records.

Erasion (Right to be Forgotten): Ask us to delete your data when no longer needed. Note, this may limit access to certain services like personalized game recommendations.

Objection and Restriction: Object to processing based on legitimate interests (e.g., marketing) or restrict use during disputes. We'll cease unless compelling reasons override.

Portability: Receive your data in a machine-readable format to transfer to another provider, useful for gameplay progress in compatible apps.

Withdraw Consent: Revoke permission for cookies or newsletters anytime via account settings or our privacy portal.

To exercise these rights, email privacy@playlexoca.com with your request, including verification (e.g., ID copy). We'll respond promptly, free of charge unless requests are excessive. For CCPA, you can also opt out of data sales (though we don't sell). Appeals are available if unsatisfied. PlayLexoca's dedication to user data rights strengthens trust in our innovative mobile games and game studio.

In addition, EU users have rights under GDPR, including data protection impact assessments for high-risk processing. We appoint a Data Protection Officer reachable at dpo@playlexoca.com. Your rights ensure our immersive gaming remains a safe, player-first space.

Security Measures

Protecting your data is a top priority at PlayLexoca. We implement robust security protocols, including encryption (TLS/SSL for transmissions, AES-256 for storage), access controls, and regular audits. Our mobile games use secure APIs to prevent unauthorized access. Despite these efforts, no system is impenetrable—we continuously monitor and update defenses to counter evolving threats in the gaming industry.

For our game studio in Rotterdam, we conduct employee training on data handling and use tools like firewalls and intrusion detection. If a breach occurs, we'll notify affected users and authorities as required by law, minimizing impact.

Changes to This Policy

PlayLexoca may update this privacy policy to reflect changes in our practices or legal requirements. We'll post revisions here and notify you via email or in-app notices for significant updates. Continued use after changes implies acceptance. Check back periodically, especially as we evolve our mobile game portfolio and immersive gaming offerings.

This policy complements our Terms & Conditions and Cookie Policy, forming the foundation of our user-centric approach.

Contact Us

For privacy concerns or to exercise your rights, reach out to our Data Protection team at privacy@playlexoca.com or Botersloot 212, 3011 HE Rotterdam, Netherlands. We're here to address your questions about PlayLexoca privacy and ensure your experience with our innovative mobile games is secure and enjoyable.